Customer Service Basics(4)
■Words and Phrases
- brick-and-mortar retail outlets
- 従来型の小売店
- take a long hard look at
- じっくり検討する
- Adapt or perish
- 順応するか滅びるか
- liberal return policy
- 寛大な返品条件
- feel the heat
- プレッシャーを感じる
- develop and nurture
- 構築・育成する
- time is of the essence
- 時が極めて重要である
- go all out to
- するために全力を尽くす
- not settle for anything less
- 以下のものでは妥協しない
- The race is very much to the swift
競争は速い者が圧倒的に有利だ
■Daily Exercise
- Alice describes how Internet shopping is putting the squeeze on old-style retailers.
- How does Paul think business should handle customer service in the new online retailing world? They should return to the fundamentals.
- Paul says that business need to move quickly nowadays.