Customer Service Basics(5)
■Words and Phrases
- right off the bat
- すぐに
- attractive and inviting
- 魅力的で、お客が入りたくなるような
- put someone in one's customers' position
- 客の立場になる
- know someone by sight
- 顔を知っている
- make a note of
- を書き留める
- same goes for
- について同じことが言える
- readily
- すぐに
- neglect
- 怠る
- relevant
- 関連の
- be all on the same page
- 全員の意見が一致している
■Daily Exercise
- Alyce says retail employees must present a good image to customers as soon as possible.
- What does "navigating" a website mean? Finding your way around it.
- Paul thinks the team members all agree about the need to adapt to online retailing.
