Customer Service Basics(2)
■Words and Phrases
- advances in
- の進歩
- broadcast
- 放送
- strike fear into someone's heart
- 人に恐怖心を抱かせる
- vulnerability
- 弱さ
- in light of
- を受けて
- shopaholic
- impulse buying
- 衝動買い
■Daily Exercise
- Paul says new forms of home entertainments have accelerated the cocooning trend.
- What is a "shopaholic"? Someone with a strong urge to shop.
- Alice implies she is prone to buying things she likes without hesitating.
